Frequently Asked Questions
Find quick answers to common questions about Express Chart Note, the clinical Wizard, HIPAA compliance, security, and subscription plans.
What is Express Chart Note?
What is Express Chart Note?
Express Chart Note is a professional, high-efficiency clinical documentation platform developed by Code Frenetics. It helps healthcare practitioners create, organise, print, and securely store patient SOAP notes and visit summaries, optimizing clinical workflows.
How does the documentation Wizard work?
How does the documentation Wizard work?
The Wizard is a step-by-step generator that guides you through the charting process. You can quickly enter or select subjective complaints, review of systems (ROS), patient histories, physical examination parameters, clinical assessments (impressions), and treatment plans to compile a cohesive, professional chart note in seconds.
Can I customize the charting options and symptoms?
Can I customize the charting options and symptoms?
Yes. You have complete control over your documentation templates. Under the admin navigation panel, you can add custom Review of Systems, Chief Complaints, Other Symptoms, Patient History categories, Physical Examinations, Assessments (Impressions), and Treatment Plans. These options instantly populate your Wizard dropdowns.
Is Express Chart Note HIPAA compliant?
Is Express Chart Note HIPAA compliant?
Yes, Express Chart Note is built with HIPAA readiness at its core. We secure all data in transit using HTTPS, store passwords using industry-standard bcrypt hashing, encrypt authentication tokens, and restrict concurrent user sessions. HIPAA Covered Entities and Business Associates can request to execute a Business Associate Agreement (BAA) by contacting legal@expresscharnote.com.
Do you offer a free trial?
Do you offer a free trial?
Yes, we offer a 7-day free trial upon registration. This gives you full access to the Wizard, CRM, and customization dashboards so you can evaluate the platform in your daily practice. No credit card is required to start the trial.
What pricing plans do you offer?
What pricing plans do you offer?
We offer Solo Plans (billed Monthly or Yearly) for individual practitioners, and Group Plans (billed Monthly or Yearly) for clinics, practices, or hospital departments with multiple providers. All payments are securely processed through Stripe.
How do Group Plans work and how do I add users?
How do Group Plans work and how do I add users?
When you subscribe to a Group Plan, you become the subscription owner. You can generate a unique invite code from your dashboard. Other providers or administrative staff can then register using this code to link their accounts directly under your practice's subscription plan.
Can I print or download clinical notes as PDFs?
Can I print or download clinical notes as PDFs?
Absolutely. Once a chart note is finalized in the Wizard, you can view the complete formatted note, print it directly, or download it as a clean, professional PDF from your Notes history page.
How is my account access secured?
How is my account access secured?
In addition to bcrypt password hashing, the app utilizes secure, encrypted JSON Web Tokens (JWT) for session management (expiring after 10 days). We also implement One-Time Passwords (OTPs) sent to your registered email for secure two-factor login verification and password recovery.
What is the CRM module used for?
What is the CRM module used for?
The CRM (Customer Relationship Management) module provides a secure directory for your patients. It allows you to maintain contact records, manage patient locations, and view individual patient charting history all in one place.
Can I manage multiple clinic or practice locations?
Can I manage multiple clinic or practice locations?
Yes. You can add multiple locations under your profile. When creating notes in the Wizard, you can select which clinic location the visit took place at to ensure correct letterheads and records.
Is patient clinical data shared or sold?
Is patient clinical data shared or sold?
Never. Your patient records and personal profile are completely private. We do not sell or share any patient information or clinical notes with third parties, marketing agencies, or external analytics firms. Your database is strictly confidential.
Still have questions?
Can't find the answer you're looking for? Reach out to our team directly. We are here to help you get the most out of your charting workflow.
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